Last Updated: 27-Oct-2024
Welcome to Waeschmarie! These Terms and Conditions govern your use of our website (https://waeschmarie.at) and our laundry services. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.
1. Services Provided
Waeschmarie provides professional laundry services, including washing, drying, ironing, folding, and dry cleaning. Our services are available to both individuals and businesses. Detailed descriptions of our services and pricing can be found on our website.
2. Orders and Payment
•Placing an Order: Orders can be placed through our website, by phone, or in person at our location. When placing an order, you are responsible for providing accurate information about the items to be laundered.
•Payment: Payments are required upon order submission or completion, depending on the type of service. We accept cash, credit card, or other payment methods as indicated on our website.
•Pricing: Our service prices are listed on the website and may vary based on the type of garment or service requested. We reserve the right to update our pricing at any time, and changes will apply to new orders placed after the update.
•Invoicing for Business Clients: If you are a business using our services, invoicing terms can be agreed upon separately based on your volume and specific needs.
3. Pickup and Delivery
•Pickup and Delivery: Waeschmarie offers a pickup and delivery service, subject to availability and location. Scheduling for pickup and delivery must be done through our website or by contacting us directly.
•Timing: We will do our best to meet the agreed pickup and delivery times; however, delays may occur due to unforeseen circumstances, such as traffic, weather, or technical issues.
•Responsibility: Once items are picked up from your location, they are under our care until they are delivered back to you.
4. Customer Responsibilities
•Accurate Information: Customers must provide correct contact details, address, and instructions for handling laundry. We will not be liable for lost or damaged items resulting from incorrect information provided.
•Condition of Items: Customers are expected to provide items in a state suitable for laundering. We are not responsible for cleaning stains that cannot be removed despite our efforts or items that are already damaged.
•Item Care Instructions: It is the customer’s responsibility to inform Waeschmarie of any special care instructions for their items (e.g., delicate fabrics, specific washing instructions). Without clear instructions, we will use our best judgment.
5. Damaged or Lost Items
•Inspection Upon Receipt: Customers should inspect their items upon receiving them back. If there are any concerns about damaged or missing items, they must notify us within 24 hours.
•Limited Liability: Waeschmarie will exercise care in handling all items. However, in the event of damage or loss, our liability will be limited to ten times the cost of the service charged for the affected item(s). We will not be responsible for items that shrink, lose color, or experience minor wear and tear.
6. Cancellation and Refunds
•Cancellations: If you need to cancel an order, please notify us as soon as possible. Cancellations made less than 24 hours before the scheduled pickup may be subject to a cancellation fee.
•Refunds: Refunds will be issued at our discretion in cases where we are unable to provide the agreed-upon service. Refund requests must be submitted within 7 days of receiving the service.
7. Use of the Website
•Accuracy of Information: Waeschmarie endeavors to keep all information on the website accurate and up to date. However, we cannot guarantee the accuracy or completeness of all details at all times.
•User Conduct: You agree to use our website for lawful purposes only and to refrain from any action that could damage the website, hinder its operation, or cause harm to other users.
8. Privacy
We take the privacy of your information seriously. Please review our Privacy Policy [link to privacy policy] to understand how we collect, use, and protect your personal information.
9. Intellectual Property
All content on the Waeschmarie website, including text, images, logos, and designs, is the intellectual property of Waeschmarie or its content suppliers. You may not use or reproduce any content from the site without express permission.
10. Amendments to Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the update will be reflected at the top. By continuing to use our services after such changes, you agree to the revised terms.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Country/Region], without regard to its conflict of law principles.